The MacValley blog

 

Welcome to the MacValley blog, your first stop for all the latest MacValley news and views.

 

Tom Briant

The MacValley blog

Editor: Tom Briant

 

Click here to email Tom

Click here for Tom's profile

 

 

To search the blog posts please use the box below

Saturday, February 24, 2018

How to Kill Windows Scam Messages

A friend of mine called me for help with her Windows notebook. It had started talking to her about all the possible problems! It wanted her to call a toll-free number for assistance.

I told her to hang up on callers and close down the browser tab. The problem persisted.

So I looked up an answer and found at Bleeping Computer.com. Whether Mac, Windows, or Linux; that is a great name for a help site. 

Anyway, the first thing I did to shut up the message was to execute a classic Windows three-finger salute. In Windows 10, you get a choice of options, including the Task Manager. I checked for running apps. Only her Chrome browser was running, yakking away.

I shut down her Chrome  browser and that quieted the computer. 

I next went to Bleeping Computer’s topic for deleting and squashing scam messages. Click on this link to get to that tutorial.

They recommend two apps, which they keep on-site. 

The first is RKill to take care of any malware processes still running after you shut up your browser.

The second is MalwareBytes 3, which did a terrific job of cleaning out my friend’s Windows laptop.

Now how’s Bionic Burton doing?

Tom Briant

Editor, MacValley Blog

 

 

 

 

 

 

 

 

 

No comments:

Post a Comment

 

 

Blog Archive