Is Apple's Customer Service as good as it used to be? Another article from Arnold Woodworth

The author of this article wrote:

"...somewhere along the line Apple had changed its customer service philosophy (and policy). He said he used to work for Apple and that it used to be about 'getting to yes' and having the customer walk away satisfied with the outcome."

Now he feels Apple doesn't care.

FWIW:  He managed to get his iPod Touch working again by himself -- after the Apple "geniuses" failed.

http://reviews.cnet.com/8301-18438_7-57584415-82/what-my-disabled-ipod-touch-says-about-the-state-of-apples-customer-service/

Here's another article from a person who is skeptical of Bitcoin:

http://www.market-ticker.org/akcs-www?post=220898